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RideltaFixed-price rides

Ridelta · 14 areas with their own site

Your ride at a fixed price, everywhere we operate

One brand, one account and the same promise everywhere: the price is fixed before you leave, the vehicle is confirmed and a professional drives it under their own licence or authorisation.

  • Fixed price, VAT included
  • Confirmed vehicle and driver
  • Pay online, on board or by invoice
  • Booking and support in Spanish and English

Rather talk to someone?

Rides are provided by partner taxi and private hire operators, each under their own licence or authorisation and always pre-booked: there is no street hailing and no taxi ranks.

Fixed price before you leave

You see the total with VAT included when you book, and it does not change with traffic, reasonable waiting time or the time you travel.

Drivers with their own licence

Every ride is provided by a partner with a valid licence or authorisation, their vehicle and insurance checked before they take a first booking.

Book from the web or the app

The same account, the same price and the same bookings in the browser and in the iOS and Android apps: there are not two catalogues or two histories.

How it works

  1. 1

    Tell us where from and where to

    The search box knows addresses, airports, stations and hospitals in the areas where we operate.

  2. 2

    See the price and confirm

    The amount is itemised before you book. If it does not suit you, you do not book and it costs nothing.

  3. 3

    Get a confirmed vehicle

    You receive the confirmation with the driver's details and trip tracking; you can pay online, on board or ask for an invoice.

Reliability

What we guarantee, exactly

No adjectives: what happens in each case. If any of this is not met, what you are owed is in writing.

The price does not change afterwards
You see the full amount before you confirm, with every surcharge or supplement on its own line, and it is fixed when you confirm: it does not change afterwards. It only varies if you alter the route, add stops or there is a long wait, and you are told before that happens.
Written confirmation
You get written confirmation with your tracking code, and until it arrives the site tells you by when we will answer. You are never left wondering whether you have a car.
We assign the car that arrives soonest
You do not pick a driver or wait for someone to accept: the trip goes to the soonest available licensed car for your time and area. And you are not left with an anonymous stranger: before pickup you have the plate, the model and the driver's name, and while the car is on its way you can follow it on the map and call.
We wait at no charge
45 complimentary minutes at airports and stations, and 10 at an address. The clock starts when the car reaches the pickup point, not at the booked time: if the driver is late, you do not pay for those minutes.
Every trip, documented
Before departure the route sheet is issued and filed with the register Spanish transport rules require. It is not red tape: it is the difference between a legal service and one that is not.

The same account on your phone

Book, follow the vehicle, pay and keep your invoices from your phone. The apps use exactly the same prices and the same bookings as the website: there are not two places to check.

Get the app

  • Fixed price before you confirm, itemised
  • Vehicle tracking and driver details
  • Pay with a saved card, on board or by invoice
  • Your bookings and invoices, always at hand
What the law limits

We only sell what we are allowed to provide

Transfers are provided by our partner taxi and private hire (VTC) operators, each under their own licence or authorisation, and each licence allows some things and not others. That is applied before you get a price, not after you are charged: when no partner can serve the trip under their licence, it does not come with an amount or a booking button. We tell you why, and who can take you instead.

Within one municipality a VTC operator cannot drive you
A VTC authorisation covers intercity transport: from one town to another. A trip that starts and ends inside the same municipality is urban service and belongs to licensed taxis, because Castilla-La Mancha has not opened it to VTC operators. The quote engine checks that before pricing: if the trip is internal there is no amount and no booking button; we tell you why, and that the local taxi is who takes you there. And there is no exception for convenience: without a taxi licence behind it, that trip is not accepted through any channel — not the website, not WhatsApp, not the phone.
There is nothing to hail: the service is booked beforehand
A VTC cannot be hailed in the street or wait at a rank. Every service is booked before it starts and is recorded with the exact time of booking, which is the one carried onto the route sheet. For you that has one concrete advantage: before leaving home you know the price, the car and who is driving.
The 20% rule, counted trip by trip
Our partner VTC operators' cars must habitually serve transport needs connected with Castilla-La Mancha: a trip that both starts and ends outside the region counts against a 20% limit, and exceeding it costs the holder their authorisation. Every booking is classified by the region of pickup and of destination, the back office keeps the monthly and yearly count and warns before the margin runs out. We would rather turn down a transfer that is not ours than put the driver's licence at risk.

Every line above is a fare we do not take and someone else would. We give them up on purpose, because a service that cannot legally be provided is not cheaper: it is the one that leaves no car at your door and the driver facing a penalty notice. If another app quotes you for a trip that starts and ends inside your own town, ask which licence it is served under; the fine is not paid by the app.

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